1300 136 888
TTY: 1300 603 845 (This number is dedicated for the hearing
impaired only, no voice calls.)
If you don't have ready access to the internet or do not feel
confident using the internet, the NSW Government Contact Centre
provides a telephone service, the Energy Information Line which
complements this on-line energy price comparison service. The
Energy Information Line will use information that you provide to
run the price comparison calculator for you and will post you the
results. The Energy Information Line will not advise you on
which retailer you should choose.
The Energy Information Line will ask for the same information as
the price comparison website, including:
- Your postcode
- Whether you want to compare electricity or gas offers, or
both
- Whether the energy is for your house or business
- For electricity offers, if you have a time-of-use meter or
off-peak hot water service
- How often your bills arrive
- How much electricity/gas you consume each bill period, or how
much you usually spend on your electricity/gas bills.
It would be helpful to have this information and your latest
bill ready when you contact the Energy Information Line.
If you need an interpreter contact the Translation and
Interpreting Service (TIS) on 131 450 and ask them
to ring the Energy Information Line on 1300 136
888.