If you have found an offer that you are interested in:
Energy contract checklist
The Energy & Water Ombudsman NSW (EWON) suggests you consider the following before signing a contract:
10 day cooling off period
Once you do agree to a contract, you have 10 days to reconsider your decision (known as the cooling off period). If you change your mind, contact your retailer within this period and you can withdraw from the contract without penalty.
The transfer process
If you take up a contract with a new retailer, it may be a few months before you are transferred to that retailer. This is because the transfer may not be completed until after your next scheduled meter reading. Once the transfer is complete, you should receive a final bill from your old retailer. If you believe your transfer is taking too long, contact your new retailer and ask why. If the retailer is unable to help you, or you are unhappy with its response, contact the Energy & Water Ombudsman NSW on freecall 1800 246 545.
If you change retailers and you currently receive the NSW Energy Rebate, the Life Support Rebate and/or the Medical Energy Rebate, you will need to reapply for the rebate/s with your new retailer.
Marketers working for NSW energy retailers (including those who come to your door, or call you on the phone) must abide by the NSW Energy Marketing Code of Conduct. Among other things, this means they must not mislead you, or continue their marketing efforts after you have indicated that you are not interested. They must also provide you with certain information, including that you have a right to be supplied under a regulated (or standard) contract, how the market or negotiated contract they are offering differs from a regulated contract, and that there is a 10 day cooling off period.
If you believe an energy marketer has misled you or pressured you in any way, contact the retailer they represent to complain. You can also ask the Energy & Water Ombudsman NSW (EWON) to investigate the matter. EWON will take up the issue with the retailer concerned and advise the authorities (including IPART) about any breaches of the Marketing Code of Conduct. EWON can be contacted on freecall 1800 246 545.